Frequently Asked Questions
Everything you need to know about Peony home essentials, shipping, and our return policies.
What materials are used in Peony home products?
We prioritize premium, sustainable materials including 100% organic cotton, ethically sourced wood, and high-grade ceramics to ensure both aesthetic beauty and long-lasting durability for your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, delivery may take 10-14 business days via our specialized white-glove delivery partners.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Peony ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and item weight.
How can I track the status of my furniture delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture orders, our delivery team will contact you via phone to schedule a specific delivery window.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.